Yes, all our jewelry is made of standard 925 sterling silver, free of nickel, lead, and cadmium. It fully complies with EU REACH regulations and US CPSC safety standards, making it safe for long-term wear. We support third-party verification.

Yes, all our jewelry undergoes hypoallergenic testing, and rhodium and gold plating processes prevent direct contact between silver and skin, making it suitable for 99% of people with sensitive skin.

We use a thickened plating process that prevents tarnishing under normal wear and is safe for sensitive skin.

Oxidation of silver jewelry is a natural and normal process. Exposure to sweat, cosmetics, or hot spring water can accelerate oxidation, which is not a quality issue. It can be easily restored to shine with a simple wipe.

Gently wipe the surface with the included silver polishing cloth, or use toothpaste and a soft brush for light cleaning. Avoid cleaners containing alcohol.

Store unused jewelry in the included sealed bag to isolate air and reduce oxidation. Avoid mixing with sharp jewelry to prevent surface scratches.

Regular orders will ship within 48 hours. Customized orders take 3-7 business days.

Standard shipping to the US/EU takes 7-14 business days, expedited shipping takes 3-7 business days, and other regions take 10-20 business days.

If the product has quality issues, we support a 30-day return and exchange policy. Non-human-caused damage can be repaired or replaced free of charge.For more details, please contact our customer service team.

Yes, we support engraving and custom design services for all product categories.For more details, please contact our customer service team.

Yes, we offer premium gift wrapping, perfect for gifting to friends and family.For more details, please contact our customer service team.