Refund policy

We are committed to providing you with high-quality 925 sterling silver jewelry and a satisfying shopping experience. If you are dissatisfied with your received item in any way, please contact us immediately, and we will do our best to resolve the issue.

1. 30-Day Return Policy
We have developed differentiated return policies for different scenarios to fairly protect your rights:

Returns for Quality Issues: All our 925 sterling silver jewelry products offer a 30-day free return and exchange service for quality-related issues. Please check your order immediately upon receipt. If the item is defective, damaged, or incorrectly shipped, please contact us within 48 hours of receipt and provide photos of the defect or an unboxing video. We will assess the issue and resolve it appropriately. No replacement or shipping fees will be charged for returns due to quality issues.

Returns for Non-Quality Issues: If you request a return for reasons other than quality, such as personal preference or size mismatch, you must initiate the return within 7 days of receipt. The item must be unworn, undamaged, and all original packaging and labels must be intact. Return shipping costs are borne by the consumer.

To initiate a return, please contact us at support@rochime.com Please note that returned items must be sent to the following address: Room 115, 1st Floor, Building 108-2, No. 268 Maogang Road, Huangpu District, Guangzhou, Guangdong Province, China, Postcode: 510700

We will respond with the processing result within 1-3 business days after receiving your return request. If your return request is approved, we will send you a return logistics label, along with instructions on how to send the package and the address. We do not accept items returned without prior confirmation of the return request.

If you have any questions regarding returns, please feel free to contact us at support@rochime.com.

2. Non-Returnable Items

The following types of items are non-returnable:

Customized or personalized engraved jewelry

Items with obvious signs of wear, human damage (such as scratches, deformation, or self-modification) or stains

Items with missing or damaged original packaging or tags

Items that have been signed for by the consumer more than 30 days ago

Special offer items clearly marked "non-returnable" during promotional activities

If you have any questions about whether the item meets the return conditions, please contact us.

3. Return Policy If goods are damaged or lost during the return process due to improper packaging by the consumer, the consumer shall bear the related losses. It is recommended to keep the shipping receipt when returning the package for tracking purposes.

For cross-border orders: For cross-border returns not due to quality issues, the consumer shall bear the customs duties, clearance fees, and international shipping costs; for cross-border returns due to quality issues, we will bear the related costs.

4. Exchange Policy If you wish to receive the desired goods as quickly as possible, the fastest way is to return the existing goods first, and then purchase the new goods separately after the return application is approved.

For direct exchanges, please specify the style/size of the item to be exchanged in the return application. Price differences resulting from exchanges will be refunded or charged accordingly. For exchanges not due to quality issues, the consumer shall bear the round-trip shipping costs.

5. EU 14-Day Cooling-Off Period In addition to the above policies, if your order is shipped to the EU, you have the right to cancel the order or return the goods within 14 days for any reason without providing an explanation. As required, your item must be in the same condition as when you received it: unworn, unused, with all original tags intact and in its original packaging. You will also need to provide a receipt or proof of purchase.

6. Refund Policy
After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If the refund is approved, the funds will be automatically refunded to your original payment account within 10 business days. Please note that your bank or credit card company may also require additional processing time to credit the refund.

We reserve the right to refuse a refund if the returned item shows obvious signs of wear, is damaged by the user, is missing its original packaging/tags, or is returned without prior notice.

If you have not received your refund within 15 business days of our approved return, please contact us at support@rochime.com.