Shipping policy
Free worldwide standard shipping on all orders, with no minimum spend, to destinations available at checkout. We ship from Guangzhou, Guangdong Province, China.
Processing time
Order processing starts after payment is confirmed.
- Regular orders are usually dispatched within 48 hours after payment confirmation.
- Customized orders, including engraving or custom designs, usually require 3–7 business days of processing after payment confirmation before dispatch.
Delivery time
Standard delivery is estimated at 5–7 business days after dispatch. This transit estimate does not include the processing time above. Customs clearance, local courier conditions and public holidays may affect delivery.
Tracking
We provide tracking information when available.
Returns and quality issues
To request a return or report a quality issue, please contact support@rochime.com within 14 days of delivery. Please see our Refund Policy for eligibility, costs and the full process. This does not limit rights required by applicable law.