Yes, all our jewelry is made of standard 925 sterling silver, free of nickel, lead, and cadmium, making it safe for long-term wear.

Yes, all our jewelry designed to be hypoallergenic, and rhodium and gold plating processes prevent direct contact between silver and skin, making it suitable for most sensitive skin types.

We use a thickened plating process that prevents tarnishing under normal wear and is safe for sensitive skin.

Oxidation of silver jewelry is a natural and normal process. Exposure to sweat, cosmetics, or hot spring water can accelerate oxidation, which is not a quality issue. It can be easily restored to shine with a simple wipe.

Use the included soft polishing cloth and wipe gently. For heavier tarnish, use a non-abrasive cleaner specifically made for sterling silver and follow the product instructions. Avoid toothpaste, hard brushes, abrasive powders, and alcohol-based cleaners, as they may scratch or damage the finish.

Store unused jewelry in the included sealed bag to isolate air and reduce oxidation. Avoid mixing with sharp jewelry to prevent surface scratches.

Regular orders will ship within 48 hours. Customized orders take 3-7 business days.

Standard shipping to the US/EU takes 7-14 business days, expedited shipping takes 3-7 business days, and other regions take 10-20 business days.

If your item has a confirmed quality issue, contact support@rochime.com within 30 days of delivery. We will review the case and, for eligible non-customer-caused defects, arrange a repair, replacement, or return. Please see our Refund Policy for full conditions.

Yes, we support engraving and custom design services for all product categories.For more details, please contact our customer service team.

Yes, we offer premium gift wrapping, perfect for gifting to friends and family.For more details, please contact our customer service team.